We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:
Your identity includes information such as first name, last name, title, Age, race/ethnicity, sexual orientation, disabilities and other identifiers that you may have provided at some time.
Your contact information includes information such as email address, telephone numbers, emergency telephone number of your emergency contact, house address and any other information you have given to us for communication and contact.
Transaction data includes details about your communications to and from you and information about the services you have required from us.
Communication Data includes any contact with Youth Listener you make via email or other contact details available to you.
Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
Your profile includes information such as your username and password, your interests, preferences, and feedback and survey responses. Please note that if you choose a username that includes or reveals your name or any other personal information, this will be publicly available when you make a comment/review on our website.
Post data includes any post comments or contributions to community discussions, you make on the website.
Information we process because we have a contractual obligation with you
When you use our website or our service or otherwise agree to our terms of service, a contract is formed between you and us.
In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
How we use your data
To effectively provide you with our services, we collect and process the information you give us. We use this information in the following ways;
Disclosure of information
In cases where we are required by law to collect potentially personal information and personal information from you, Youth Listener will only disclose any such potentially personally identifying and personally identifying information to its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on Youth Listener’s behalf or to provide services available on our website, and (ii) that have agreed not to disclose it to others. Some of these employees, contractors and affiliated organisations may be located outside of your home country; by using our website, you consent to the transfer of such information to them. Youth Listener will not rent or sell potentially personally identifying and personally identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, Youth Listener may disclose potentially personally identifying and personally identifying information to our Listeners, in response to a subpoena, court order or other governmental requests, or when Youth Listener believes in good faith that disclosure is reasonably necessary to protect the property or rights of Youth Listener, third parties or the public at large.
If you are a registered user or have subscribed to our website and have supplied your email address, we may occasionally send you an email to tell you about new features, newsletter, solicit your feedback, or just keep you up to date with what’s going on with Youth Listener and our services. We shall keep this type of email to a minimum. If you send us a request (for example via a support email or one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Youth Listener takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally identifying and personally identifying information.
If you would like to unsubscribe from receiving communications from us, you can contact us on the contact details provided on the website with an express written request to update, delete or correct your personal information. As long as you remain registered to our services or continue to provide us with the content, then we still reserve the right to contact you about operational matters regarding Youth Listener and our service.
Marketing and Advertising
We may use the information provided to occasionally deliver personalised content, advertising and promotional messages conducted by Youth Listener or its partners. We shall ensure to keep such messages to the minimum.
Information we process with your consent
Breach of “Privacy”
Users have a right to pursue legally enforceable rights against us if we fail to adhere to the privacy laws. Privacy laws under this agreement shall include the GDPR, Government Regulation No. 71 of 2019 on Implementation of Electronic Systems and Transactions ("GR 71"), Menkominfo Regulation No. 20 of 2016 on Protection of Personal Data in Electronic Systems (“Reg 20”), PIPEDA, California Privacy law, CAN-SPAM Act and other reasonable privacy laws acceptable and used in commercial businesses. These laws require not only that users have enforceable rights against us, but also that users have recourse to courts or government agencies to investigate and/or prosecute non-compliance by Youth Listener.
The security of your Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage and payment is 100% secure. While we strive to use commercially acceptable means to protect your information and payment, we cannot guarantee its absolute security.
Links to External Sites
How to contact us